Refund, cancellation and service delivery

Refunds

Fees cover work already performed and aren't refundable.

If you paid for a month that hasn't started, we refund it.

Ad spend paid to an advertising platform is governed by that platform and isn't refundable by us once it has been spent.

Cancelling marketing management

Marketing management is month-to-month with 30 days' notice to cancel, unless a signed agreement says otherwise. You continue to be billed for the notice period, and we continue to do the work during it.

Cancelling AI Manager Assistant

You can cancel anytime, and access continues until the end of the paid month. The subscription doesn't renew after that.

How to ask

To cancel or ask for a refund, email support@mydigitaladvance.com from an address on your account. We reply within 1 business day. Customers with access to the Stripe customer portal can also cancel a subscription there.

Service delivery

All of our services are digital and delivered remotely. We don't ship physical goods.

Marketing management begins on the start date in your agreement, once we have the account access we need. Monthly reports arrive by email or shared link.

AI Manager Assistant is accessed through your browser. It begins after assisted setup and a signed data agreement, on the date we confirm to you.