CRM and automation for dry cleaners and laundries
We set up and maintain GoHighLevel so every new contact gets recorded, the right person on your team hears about it, and nothing depends on someone's memory.
Where new contacts get lost
A contact can reach a cleaner in half a dozen ways: an ad form, a website message, a Facebook inbox, a phone number on a flyer. In a busy store, those end up on sticky notes and in three different inboxes. A hotel asking about linen service can sit unanswered for days because the message reached someone who was off that week.
There's also the question of what worked. If every channel leads to the same phone number and the same inbox, nobody can say which one brought in the business, and next month's budget gets decided by gut feeling.
What's included
GoHighLevel setup and funnels
One place for contacts, organized around the way your business actually sells, whether that's at the counter, by route or to commercial accounts.
Internal alerts and contact follow-up
Your team gets notified when a new contact arrives, with a record of who's handling it and what happens next.
Email and SMS campaigns
Sent only to people who gave their consent, with a clear way to opt out.
Tracking numbers by channel
A separate number for each source, so a phone inquiry can be credited to the channel that produced it.
How we measure
We look at contacts by channel, how long it takes your team to respond and how many open items are still waiting. Those three numbers tend to reveal whether the problem is getting leads or handling them.
For email and SMS we report deliveries, opt-outs and the actions people took, and we watch opt-outs closely. A rising opt-out rate means the messages have stopped being useful, whatever the open rate says.
All of this sits in the monthly report next to the marketing numbers, so you can see a lost lead as clearly as you'd see a wasted click.
What we don't do
- We don't send email or SMS to anyone who hasn't given consent.
- We don't buy, rent or share contact lists.
- We don't make it hard to opt out, and we honor every opt-out.
- We don't lock your contacts inside the system. The data is yours, and you can export it.
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